A non refundable deposit is taken to secure all new client bookings.
I understand that sometimes circumstances are unavoidable & a cancellation may be necessary. If you find yourself unable to keep an appointment, I request at least 24 hours notice - all cancellations must be done via the online booking system; any other form of cancellation including those made via social media, mobile or email are not valid as these methods are not monitored and may not be seen.
clients who do not honour their appointments may be charged as follows:
*24 hours notice given: service(s) may be cancelled without charge
*failure to show: the entire service(s) will be charged
*cancellation under 24hours notice: service(s) subject to a charge up to the full amount of service(s) booked
this courtesy enables the availability to schedule another client in & maintains a higher availability of services for you as well as others
Please arrive on time to your appointment. If you are running late get in contact as soon as possible. Your service can be delayed up to a maximum of 15 minutes. If you are going to be more than 15 minutes late, your appointment will be cancelled. Cancellation fee applies.
Booked time must be paid for If you want to change your service on the day this can be accommodated where possible. you will still be charged for your original booking if changes made require less time - likewise, there may be extra charges for add ons to original booking
the salon is a child and pet free area - please do not bring children or pets with you, you will be turned away at reception and cancellation fee will be charged
No under 16s - Minimum age for service is 16 years old.
Fees & charges are discretionary.
Services carried out will not be refunded.